Frequently asked questions
Ordering and customizing
How do I send a gift basket?
Choose your basket, then customize the details to suit the person you’re gifting to. Your mom hates lavender? No problem, choose another scent she’ll love. Every basket is one flat price, whichever options you choose. Pick a greeting card, type your message, and enter your recipient’s shipping address at checkout. We’ll pack it up and send it to them.
Can I swap an item for something that isn’t offered as a choice?
Not right now, though we hope to offer custom baskets in the future. If there’s something specific you have in mind, get in touch!
Can I order more than one basket and send them to different people?
Yes, the more gift baskets the merrier! To send multiple baskets, check out separately for each basket and enter a different shipping address each time.
Do you offer bulk or corporate gifting?
Yes! If you’re interested in bulk or corporate gifting, please get in touch. Bulk orders need a little longer lead time than a standard order, so the sooner you reach out, the better.
Gift wrapping and messages
Can I include a gift message?
Yes. Every basket includes a greeting card with your message. Choose your card the same way you choose the other options in the basket, then type your message in the message field. We’ll write it in the card and include it with your gift.
Is the price hidden from the recipient?
Yes. Since these are gifts, your order comes with a packing slip that has no prices on it.
Is gift wrapping or packaging included?
Yes. Every basket arrives wrapped and ready to give.
Shipping and returns
How long until my order ships?
Orders ship within 3-5 business days of being placed, and you’ll get an email with tracking once yours is on its way. See our shipping policy for rates and delivery details.
What is your return policy?
We can’t accept returns for a change of mind, since each basket is assembled for your order and may include food. If anything arrives missing or damaged, we’ll make it right. You can read the details in our refund policy.
What if something is missing or damaged?
If anything in your basket is missing or damaged, please contact us right away.
Our brands and products
Where are the products made?
We focus on products made in the USA by independent brands, whenever possible.
Which brands are in the baskets?
We love our brands! Each item is chosen for the quality and design of the product and the values of the brand behind it. We focus on brands that are independently owned, women-owned, and US-based. To learn more about the brands we feature, visit our brands page.