Shipping policy

We ship gift baskets within the United States, and every order is packed and sent to the address you enter at checkout.

Where we ship. We currently ship to addresses in the United States only.

Processing time. Orders ship within 3-5 business days of being placed. Business days are Monday through Friday, excluding holidays. Once your basket ships, you'll get an email with tracking.

Shipping rates and delivery. Shipping is calculated at checkout based on the actual cost of shipping your basket to its destination. We ship with USPS, UPS and FedEx, and the options you see at checkout show the price and estimated delivery time for each. Delivery time starts after your order ships, so it's in addition to our 3-5 business days of processing.

Sending a gift. Enter your recipient's address as the shipping address. Your basket arrives with your greeting card and a packing slip that doesn't show prices. To send baskets to more than one person, check out separately for each basket.

Food and fragile items. Some baskets include chocolate and other food, and some include ceramics. We pack each basket with care. Chocolate can soften in warm weather while a package is in transit, so please bring your gift inside promptly once it arrives.

Wrong or incomplete addresses. Please double-check the address before you place your order. If a package is returned to us because of an address problem, we'll contact you, and reshipping will cost the shipping rate again.

Lost packages. If your tracking shows delivered but the package hasn't arrived, contact us within 14 days of the delivery date and we'll look into it with the carrier.

Damaged or missing items. See our refund policy.